The AD Leaf Studio West Palm Beach The AD Leaf Studio West Palm Beach

5 Reasons Every Small Business Should be Using Content Marketing

Posted on | by The AD Leaf Studio West Palm Beach
Content Writing

We all know that paid advertising produces results and drives traffic to your website. If it didn’t, why would we be paying for it, right? The truth is nearly over 200 million people use ad blockers on their desktop or laptop and over 615 million devices have ad blockers installed as well. This means that paid advertising just isn’t as effective as it used to be. So how do you, as a small business owner, combat the decline in paid advertising? Easy. Content marketing. 

When you hear “content marketing”, the first things that pop into your mind are probably “blogs” or “articles”, right? Well, content marketing is so much more than that. Content marketing should be a long-term strategy to help build a strong relationship with your audience and provide information that’s relevant to them. While paid advertising is designed to get something from the audience, content marketing is about providing value to your customer in order to build trust and establish yourself as an expert.

We know the time and effort it takes to write quality content probably isn’t something you’re focused on right now, but here are 5 reasons why you should consider making time:

 

1. Greater return on a small investment

Content marketing typically costs about 62% less than traditional and outbound marketing tactics. In addition to a lower cost, it usually generates 3 times the number of leads. This only works if you are utilizing your content in multiple areas of your digital marketing campaign. If you’re spending the time writing this content, you’ll want to ensure that you’re using this content in your social media campaign, email marketing campaign, and other areas when possible. 

 

2. The Ability to Promote Yourself Without Selling Yourself

While most customers follow you on social media or subscribe to your email campaign because they really do want to hear from you, they don’t want to hear about your promotions 24/7. You might get a great reaction the first or second time, but the third time will definitely fall flat. Content marketing gives you the ability to talk about why you’re the best of the best without offering a sale or promotion. The best way to do this isn’t to talk about why you or your company is the greatest thing since sliced bread. You should focus on what’s going on in your industry and how that relates to you and your consumer. This will show that you are up-to-date and in-the-know about what’s going on, further building trust with your consumer. 

3. Increase Your Organic Search Visibility

You might feel discouraged knowing that some of the big names in the game are producing content on a regular basis, but don’t let that stop you from writing. Even though big brands are taking their fair share of the market, it’s possible for a small business to take a piece of the pie too. What matters is quality content that’s relevant to your industry. When it comes to ranking organically, Google will always be in favor of quality over quantity.  

4. Solidify Your Brand as a Resource

There’s an authority in every industry, right? So why can’t it be you or your company? If I asked you who is the industry expert in your field, you’d probably be able to tell me their name right away. Chances are, the person or brand you name is cranking out content that you love and consume on a regular basis. The more your customers come to you for resources and information, the more likely they are to come back to you when it’s time to make a purchase.

5. Keep Your Website Fresh

Let’s be real, when’s the last time you updated your website? I’m going to guess it’s been a while. The search engine God that is Google loves fresh content. When crawling your website, they’re looking for things like when your website was first created, how often content is updated, and other metrics like traffic or engagement. When you’re regularly adding or updating content to your website, you’re letting Google know that you’re relevant and that goes a long way when the algorithm is trying to figure out where to rank your website. 

At the end of the day, we know you don’t have time to write content for your website on a regular basis. You’re busy running your business and meeting the demands of your customer. That’s why we’re here to help. To learn more about our Content Marketing services, give us a call at 321-255-0900.

Your Brand and Pinterest

Posted on | by The AD Leaf Studio West Palm Beach
Marketing, Social Media

For many years, companies have shied away from utilizing the incredibly visual platform, Pinterest. We believe this is because from early on, Pinterest began to brand themselves to speak specifically to and address the needs of a younger female demographic.

But the tides are changing.

Now, more than ever, 40% of new sign-ups are actually men, says Pinterest. Pinterest is a massive platform, though not as large as say Instagram or Facebook. But it’s growing. Pinterest has 322 million global active users, which has 200 billion pins saved.

Pinterest, according to some of these analytics, means that this platform is nothing to shy away from when it comes to your brand. 

You see, Pinterest is unique in that it’s  a place where users go to do primarily two things:

  1. They are going to make a purchase, and Pinterest helps users discover this.
  2. Pinterest users may be trying to decide what they want, and go to Pinterest to discover what that actually is.

Pinterest has a whopping 83% of its weekly Pinners actually made purchases based on the content they saw while scrolling! Seventy-seven percent of weekly Pinners discovered a new brand. The bottom line here to note is that Pinterest is a place all about the user, and a place to create something for themselves.

However…

With all of these incredible metrics, did you know that an alarming 97% of the top pins are actually unbranded? When we talk about a brand, what we are meaning is a company identity as seen through their content. Almost all of the top-pins have no identity if you will. Do you know what this means? It means there is a massive void, and dare we say opportunity, for your brand to stand out in this vast space? We believe so. This factor, along with a few other points we will mention here in a minute, show us that Pinterest may just be the secret weapon your brand needs.

So here are some helpful tips on branding from Pinterest themselves

  1. Brand Your Pins: As we stated earlier, 97% of top-searched pins are actually identity-less. They have no brand. This means that when you see a pin that may be performing well but may not be converting as well as it could because it’s not branded. According to Pinterest, when companies branded their pins and ensured there was a cross-platform brand continuity, they saw a 13% conversion rate increase! So before you go to post that pin, ask yourself if your image has a logo? What about the image itself; is it visually striking and clear? Is it vertically oriented? What about the text? Do you have a text overlay that is clear and to the point, along with clear titles, captions, and hashtags? These are just a few quick questions to ask yourself to help take your brand to the next level!
  2. Think “mobile”: What we mean by this one, and we thought it was a brilliant point, is to design for the user’s cellphone, not necessarily a desktop. According to Pinterest, 85% of their users are accessing their platform through their phones. It’s important to use your content and the pages you are sending people to are mobile-friendly. This means ensuring the font is screen readable and content is optimized for a cellphone.
  3. Brand Continuity: We touched on this a moment ago, but ensure that not only your pins but also the pages you are linking your pins to all have the same branding will help your users not feel as disjointed and create a more pleasant user experience. A simple audit of your accounts can help alleviate this with the same logos, banners, and color schemes being implemented. 
  4. Set-Up Shop: You can also create an online shopping experience through Pinterest! And with their catalog feature, you can link your brand’s page to your Pinterest page to make shopping a breeze. And if you are worried that you will have to adjust your Pinterest every time you add an item to your eCommerce store, don’t worry! Their catalog updates your Pinterest automatically though the data link so updating is not a hassle across platforms. 

Some Freebies for you on your Brand’s Journey to harnessing Pinterest

  • Pick and eye-catching image.
  • Reference Pinterest’s incredible amount of free information such as their yearly calendar that shows trends to help you research and strategize with monthly and yearly data.
  • Use video, and forget the audio (but don’t forget the text overlay).
  • Think like your audience when curating content. Pinterest is a place where people go to discover what they want, or make purchases. 
  • For more resources, check out their blog: https://business.pinterest.com/en/resources-and-guides

The more we at The AD Leaf ® research and utilize Pinterest, along with the shifting marketing landscape, the more we see Pinterest as becoming a heavy-hitter, especially for all of your visually strong brands and those who are selling items or services. If your brand is wanting to harness the power of Pinterest, or simply looking for some marketing help, The AD Leaf ® is ready to take your business to the next level today. For questions on who we can help, please visit us online at www.theadleaf.com. 

 

Google Ads Update

Google Ads Requiring All Advertisers To Identify Verification

Posted on | by The AD Leaf Studio West Palm Beach
Marketing, Pay Per Click

Google had announced a recent important Google Ads update. They are requiring all advertisers on their platform “to complete a verification program in order to buy ads” on the Google Ads network. This idea was brought up previously. However, the program is now being activated for all advertisers now. As Google explains here, certain advertisers will be required to submit some form of verification that will prove the legitimacy of their legal business or their individual name. This, of course, will be done through providing supporting documentation.

The verification program will first begin in the United States and will apply to Search, Display and YouTube advertisements. However, over time, it will be rolled out globally. Other details include that advertisers that are required to complete the verification program will be notified and given 30 days to complete and submit the verification form. Once the advertiser submits it, it will take about three to five days for Google to verify the information given. However, failure to fully complete the given program within the 30 days may result in not only ad restrictions, but Google may also stop your ads all together.

Google will also be adding new ad disclosures to each advertisement. Such disclosures will display the advertiser’s name and country. Overall, the verification program will involve the following:

  • Business incorporation documents
  • Personal identification methods
  • Operating geography (country, etc.)
  • Possibly other forms of proof to verify who they are

 

Why Google Ads Is Rolling Out This Program

According to the announcement from Jack Canfield, Director of Product Management, Ads Integrity, Google is trying to “provide greater transparency and equip users with more information about who is advertising to them”. He also further explains the following:

“This change will make it easier for people to understand who the advertiser is behind the ads they see from Google and help them make more informed decisions when using our advertising controls. It will also help support the health of the digital advertising ecosystem by detecting bad actors and limiting their attempts to misrepresent themselves.”

 

What Changes Users Will Experience in Ads

As mentioned earlier, Google is planning to add disclosures to all ads that are verified. This disclosure will simply give details on the identity of the advertiser. A small downwards arrow will be added to such ads, and when pressed, it will show a “Why this Ad?” option. Upon pressing this option, the following option will appear:

  • Advertiser name
  • Country location
  • A toggle option to stop receiving ads from them

For Display ads, the following information will be available on the Ad Choices icon, or the “x” that is on the following banner. For YouTube ads, the disclosure information can be viewed by clicking the “i” icon, as well as the three dot icon in the ad.

 

What Does This Change Mean?

Some would argue that there are both some positives, but also some downsides to the Google Ads update. The security aspect is a great improvement, as this would help keep out illegitimate advertisers from using Google Ads and competing against real users. However, a possible downside is that there could be an influx of accidental clicks. This is due to the fact the disclosure arrow is being added to each advertisement is actually very small, and some people may accidentally click the ad rather than the small arrow symbol.

SEO Content Writing

SEO Isn’t Just About Quality Content

Posted on | by The AD Leaf Studio West Palm Beach
Marketing, Search Engine Optimization

Over time, those who are unfamiliar to advanced search engine optimization (SEO) strategies have the perception that the quality of written SEO content is the most important factor to being top ranked on search engines. This perception isn’t entirely incorrect. However, it is misleading and can cause a casual SEO strategist to focus the wrong factors.

When you search a keyword on Google, or another search engine, and click onto a specific result, you’re most likely going to judge the page you land on based on different needs. Does the web page give you the content you were specifically looking for? Is the page easy enough to navigate and view? Does the content actually peak your interest, and does it seem accurate? In terms of quality content, many of these questions are very important to answer. They overall impact the experience of a website’s visitor and how search engines can measure the worth of the page.These elements are important for writing quality, but don’t do much for the actual optimization robots are looking for when indexing websites.

What Is SEO Actually About?

Other than writing quality SEO content, optimization done both on-page and off-page largely factors into what can rank a website greatly on a search engine. Here are the other factors that truly determine SEO success:

Time

SEO is all about time. It is not a process that is completed within a simple couple hours. It can take months, and almost years to gradually build ranking for multiple keywords. It can take a long time to build links externally, that are meant to support your website overall. Gradually and slowly, search engines will discover all connections you are trying to build within your website (from possible internal links), or even links you may have created on other websites that connect back to your site.

Link Building

Search engines could care less about content either being the best or worst if the content itself is not being found through a proper link. If your audience cannot link to it, search engines are very unlikely to even rank it and this will result to no traffic being driven to your website. Think of it this way: The more people can link back to a certain piece of content, the better its chances are of actually ranking for a specific related keyword. Quality links truly do matter, and they can sometimes push a link that has been stuck at position 5 to position 1 on search engines.

HTML Tags

Meta tags, such as title tags, meta descriptions, and keywords, are extremely important. Title tags and meta descriptions are the first impression a possible visitor could have on a specific web page you have ranked. What is displayed in the SERP can make or break whether a person clicks on your website or not.

Source of Content

Link building can play a big factor in giving a website high domain authority. But why is domain authority important? Google will give priority in ranking to those websites that have built such authority and credibility over time. When optimizing a new page, if the website already has high domain authority, they already have a huge head-start in SEO.

Other Factors

Other factors that could affect search engine ranking involve simply having more spend on using better SEO tools, or having a bigger ream of people working on the factors listed above. Another factor is also simple luck. Despite a lack of optimization of SEO strategies, some websites have specific pages ranked up well.

 

Writing the best SEO content may not be the only way to get your web page top ranked. Overall, SEO is a competition of strategy ‒ strategies that are achieved by multiple levels of optimization. However, perseverance and patience are important and are almost key to such a competition.

Different Kinds Of Content Marketing

Posted on | by The AD Leaf Studio West Palm Beach
Content Writing, Marketing

Content Marketing is something that at first seems simple. You create content for marketing purposes so obviously it’s something only see in commercials, emails, and in those banners on websites. However, content marketing can exist well beyond those realms. There are multiple areas of content marketing that are going unexplored.

If you look hard you can see content marketing in so many different planes of the current world that it’s honestly staggering. So many ways to sell yourself, your business, and do so in a creative and interesting way. The days of just sticking a billboard on the interstate and hoping someone notices it are gone. This is a virtual age.

In this virtual age there are so many more opportunities for content marketing. Opportunities that not enough businesses are taking advantage of. If you can understand where these business opportunities are and where you can grow then there is no limit to your content marketing potential.

Podcasts

One of the quickest growing platforms, podcasts are becoming more popular every day with millions of listeners opting to listen to them while they exercise, drive, or perform chores over music. These podcasts can range from political, comical, or dive into a whole different realm like sports and video games. Podcasts are an untapped market for content marketing and one that a few smart businesses are beginning to take advantage of.

Content marketing in podcasts can exist in multiple planes. There’s the classic radio style ad that some companies choose to go with and on some podcasts it works. If the listening demographic of that podcast leans on the older side then they’ll be more willing to sit through a traditional radio style advertisement on their podcast than someone younger. A younger person is more likely to seek out the fast forward button.

Which is where a very podcast specific kind of content marketing comes in. Many companies have realized that younger listeners, especially younger ones, don’t want to listen to traditional commercials, but what they will listen to are the podcast hosts sell them a product. This is particularly useful when the podcast itself is very personality driven.

The best content marketing in podcasts usually gives the hosts a general script to follow. They can either read it the entire way through or they can ad-lib sections to help create more interest in their podcasts. These ads usually last 32-38 seconds long. Why the weird number? Because most podcast apps let you skip ahead 15-30 seconds at a time.

Good content marketing sees the untapped potential of podcasts and can create content for them. With over half of the United States listening to at least one podcast in the last year you can bet that they’re here to stay.

Webpages

Who doesn’t take advantage of webpage based content marketing? You would be shocked. Having a well built website with plenty of content on it can change your website from an okay one to a brilliant one in the span of months. Too many places focus on their homepage, and while important, the web pages spread throughout your website can bring it just as much value. They can stand alone and bring in their own individual traffic. These individual numbers can help bring up the rest of the site as a whole. Not to mention good content on one page will help push someone to keep reading on other pages.

Strong webpage content marketing will tell users what they can and can’t get from a service. These webpages are designed to draw the consumer in and keep them there. Once they’re around the webpage then needs to sell them on the service that is being provided. Not enough webpages put value in this and instead opt for quick explanations that, while valuable in their own right, don’t get the job done.

If someone is looking at an individual web page and sees only a paragraph of information there’s a strong chance that paragraph is missing vital info that the user can use. Not to mention it doesn’t do well in the analytics of SEO. Content marketing is about creating great and valuable content while also appeasing to SEO analytics. It can be a tightrope walk, but the best content marketers can do it perfectly.

Social Media

Most businesses have a social media page, but the amount of effort that goes into them is nowhere near enough to meet their competitors. Content marketing in social media is a skill in itself that involves following trends, being smart about those trends, and knowing your audience. Sadly, many companies with a social media presence don’t understand how to do this.

Content marketing in social media is usually a shorter form of writing. If you’re on Facebook, Twitter, or Instagram you don’t want to read a post that’s 1000 words, because more often than not you’re on your phone. Even if you aren’t you probably aren’t looking for long form writing on those platforms. That’s why staying short, sweet, and to the point is important in social media content marketing.

Not to mention that content marketing on a social media platform is a dangerous game. Many social media posts want to go viral with funny jokes, memes, or videos, but one misstep and you’re going viral for all the wrong reasons. Posting something cute and adorable is fine, but make sure it always has good taste. Poor taste in a social media is the biggest and most easily avoidable mistake. If you have to think about it then it’s probably not worth doing.

Great content marketers understand all platforms. Even if they’re currently not working in one area they still understand this and do their best for the possibility of one day needing to work in that kind of content marketing field. Content marketing is a constantly changing world and you have to be ready to adapt with what the future holds. One day social media, webpages, and podcasts might be obsolete as something else takes their place. You always need to be ready for change.

At The AD Leaf ® we understand more than anyone how much the landscape of the industry can change. If you want to speak with a team of experts that can help you understand that landscape then why not try contacting us via our phone number, 321.255.0900, or set up a consultation at TheAdLeaf.com, or you can email us to info@theadleaf.com. We look forward to hearing from you soon!

Promoting Positive Customer Reviews on Social Media for Your Businesses

Posted on | by The AD Leaf Studio West Palm Beach
Marketing, Social Media

Every business owner knows how valuable positive customer reviews are. Customer reviews have become one of the number one ways that drive new customers to businesses. All it takes to find reviews is a quick google search, and a lack of positive reviews can just as easily take potential customers away. But getting past customers to post customer reviews or give positive feedback of any kind often feels like pulling teeth so what can you do to drive your customers to give your business positive feedback. Research has shown that one of the best ways to get positive feedback and reviews for your business is through social media. Here are some ways you can drive your customers to give you good reviews on social media platforms so you can drive new customers right to your business’s door.

  • Encourage user-generated content 

User-generated content on social media means that your customers will be posting their experience at your business on social media. Most people like to put their best foot forward on social media so it is not uncommon for customers to post a positive experience at a business on social media. Encourage your customers to take pictures of your business, of themselves at your business, or of the services your business provides. You can even ask to take the pictures yourself. Customers will usually oblige, and may even ask that you share the photo with them if they are in it. The more content you can get a hold of, the better the chance of them sharing their experience online, and the more content you will have for your own social media posts.

  • Post Interactive Stories

Stories have become more and more popular in recent years. Almost all popular social media platforms now have the option to add stories, but the best thing about stories for businesses is that they can be easily interactive. Stories have options that allow your customers to directly ask you questions, take polls, rate what they like and what they don’t like, and so on. The possibilities are endless, and it often takes less than a few minutes for a customer to give their feedback. Just like customers prefer speed when coming to your business, they also prefer speed when it comes to giving feedback. Stories are the perfect way to do this, and you can post them whenever and however you want. 

  • Post about your customer reviews and your customers’ experiences

If you see a great review online why would you want to keep that to yourself? Your customers want to be heard, and posting their experience can be a perfect way to make sure that happens. A great way to share your customer reviews is by creating a graphic template where you can easily copy and paste your favorite reviews to be shared on your social media or website. You can also repost photos that your customers took at your business or photos that your customers took of your business’s product or services to show your appreciation. Tagging your customers can show appreciation as well. Social media users often want to gain a larger following and more exposure. By sharing their content, you are showing them that you value their social media posts which can be a great ego boost for many people. Be sure to request permission before posting a photo that isn’t yours and before tagging a profile to make sure the customer is ok with it. 

  • Try to leverage video testimonials

A great and unique way to promote your business while also getting positive reviews is by asking for video testimonials. Video testimonials are when customers make a video letting people know how much they love a business service or product. This is something that you may want to ask a friend who has been a customer in the past to do because it takes a little bit more time, and not everyone enjoys being shared on video on social media. But regular customers who have told you how much they love your business in the past are also an option. Regular customers and friends have probably established a close enough connection with you and your business to where they would feel comfortable doing this. You could even ask to record the video yourself. Make sure you let them know that if they don’t like the video you won’t post it. Videos like this often see a large increase in business and social media engagement.

  •  Create weekly customer features

Weekly customer features can show your brand’s appreciation for your customers and can create more customer engagement. Using customer content, tweeting about customers you appreciate, promoting reviews, and sharing positive customer experiences are all ways you can feature your customers on your social media platforms to promote more customer engagement and feedback. If your customers are expecting their experience to be shared because you share customer experiences on a regular basis, they may be more inclined to share their experience in hopes of getting a shoutout. This will increase your business’s feedback and once you share a customer experience, there is a chance that they will reshare your post because it includes them in it which will increase engagement. The more you reach out to your customers and show your appreciation, the bigger the chance of them showing appreciation back. 

  •  Create a rewards program to incentivize reviews 

Sometimes simply asking for reviews isn’t enough. Customers often need an incentive to give reviews, and while social media exposure and recognition is enough for some customers, others may not feel the same way. Creating a rewards program to encourage your customers may just be the extra push that your customers need. Offer a complimentary product or service from your business or some other type of reward system that motivates your customers to leave reviews online. The most successful reviews are ones that are authentic and relatable so this is one of the best ways to create growth online and in your business. 

At The AD Leaf ® Marketing Firm, we know how difficult it can be to get the engagement you are looking for when it comes to your business, especially online, but that is why we do what we do. We are the experts in our field, and we have the research and knowledge you need to make sure your business continues to progress in an everchanging online world. If you’re running a business, the last thing you want to be worrying about is how many followers you have on social media, but your social media following still plays a huge part in the business world today. Let us help guide you through so you can worry about what’s really important to you. Call us today at (321) 255-0900 for more information or email us at info@theadleaf.com

E-Commerce: No Longer Just for Corporations

Posted on | by The AD Leaf Studio West Palm Beach
Content Writing

When you think about e-commerce, the first companies that pop into your head are probably popular retailers like Amazon, Sephora, Chewy, or Target. For years, these companies have paved the way for online shopping; they have developed easy to use websites that let you order products straight to your door with just a few clicks of your mouse.

 

E-commerce is nothing new to Americans, but the way it’s being used is rapidly changing, especially in light of complications from COVID-19. Previously, e-commerce was a tool only for large companies willing to spend great sums of money building out online platforms. It took a lot of capital to convert a business model to be online shopping friendly. 

 

This all changed beginning in 2004 when a little company called Shopify began doing business in Toronto. The goal of Shopify was to make e-commerce more accessible to businesses of all sizes. In 2010, Shopify went mobile, and in 2015 the company started trading publicly at $28 a share. Today, Shopify is one of the most popular e-commerce platforms in the world. It has pioneered the way for other e-commerce companies to thrive and provide solutions to thousands of businesses.

 

The beauty and brilliance of platforms like Shopify, 3dcart, WooCommerce, and others is that they are available to businesses of all sizes. Mom and pop shops can use e-commerce platforms just as affordably as more major operations. No matter your business model, if you have products to sell, e-commerce platforms can help you.

 

In light of closures and complications caused by COVID-19, many businesses have found themselves trying out e-commerce for the first time. With brick and mortar storefronts currently closed in many states nationwide, e-commerce has become a lifeline. Businesses are amazed by how easy it is to set up e-commerce accounts and start selling products previously offered only in stores. 

 

E-commerce platforms are constantly innovating to better serve their clients. For example, this month Shopify launched its own email marketing software that allows businesses to easily integrate their products and services into email campaigns.

 

At The AD Leaf ®, we work with many clients who utilize e-commerce platforms to do business. Our team is consistently impressed with many aspects of these cutting edge tools. Here is a list of some of our favorite things about e-commerce:

 

  • E-commerce platforms help businesses break geographic barriers. Whereas brick and mortar storefronts are confined to one location, e-commerce allows companies to reach people across the country and around the world!
  • E-commerce drives more customers through SEO. E-commerce platforms help companies develop search engine visibility so new customers can find products.
  • E-commerce allows businesses to be open 24/7. Customers can connect with businesses at any time of the day or night!
  • E-commerce helps provide markets for niche products. Does your business exclusively sell World War II memorabilia? With e-commerce, that’s no problem! Online platforms help businesses cater to specific customer bases.
  • E-commerce offers huge amounts of valuable data. Platforms allow businesses to track what products sell best and customer buying trends, among many other analytics.

 

In business, adaptability is one of the factors that determine whether you survive or close. This is a harsh reality, but thankfully today there are myriad tools for companies to use to help stay afloat and prosper, even in uncertain times. E-commerce (and effective marketing) can make a huge impact on small, medium, and large businesses!

 

It’s easy to see why e-commerce is revolutionizing the way we conduct business around the world. If your business is looking to switch to e-commerce, we can help! Our team can answer any questions you may have and help you make the transition. 

Connect with us! 321-255-0900 | info@theadleaf.com

10 Tips for Communicating on Social Media During a Crisis

Posted on | by The AD Leaf Studio West Palm Beach
Social Media | , , , , , ,

In times like these, the role of social media is taken to an unprecedented level. Recently, we saw a statistic that said 55% of Americans get their news from social media. While first-person accounts and opinions break up the newsfeed and shape narratives, the general user will turn to businesses for fact-based updates and solid information. This means your social media campaign must be strong, accurate, and adaptable as the environment changes. 

When the world is in a tailspin, what role does social media play in your crisis communications plan? 

  • Communication of updates to your audience
  • Support for those who need info
  • Listening to understand what your audience needs from you and your business

Whatever crisis we’re facing, COVID-19 related or not, we hope it passes and that we will come out on the other side a better community. In regards to social media, that means your campaign should be focused on building trust and connections with your audience for the long term. 

So how do you do that? Here are 10 tips we’ve put together to help you execute your strategy effectively:

 

1. Review (and possibly pause) your upcoming social calendar

Take a look at what you have scheduled for the next couple of weeks. Is it still timely and relevant? Will it feel tone-deaf or insensitive amidst everything going on? A great example is KFC. Before COVID-19 reared its ugly head, they had a “Finger-lickin’ Good Campaign” planned for the upcoming months. A really, really clever team member perked up and said “STOP! An ad campaign about touching your mouth in the middle of a pandemic probably isn’t a good idea…”. Good on you, team member. 

 

 

Don’t fret that all of your hard work has gone to waste, just think of it as being “repurposed” for a later date. You’ll thank yourself for having a great campaign ready to go when things settle down a bit.

 

2. Have a strong social media policy in place

You might not be able to see a crisis coming, but you can be prepared for one. An emergency response policy should be solid, flexible, and information focused. You’ll want to ensure that you have an up-to-date emergency contact list, guidance on accessing social account credentials or other important login information, guidelines for identifying the scope of the crisis, an internal communication plan, and an approval process for a response strategy.

 

3. Know who’s on your “tiger” team

Some people work really, really well under pressure. You want your emergency response team to be comprised of these team members. They need to be quick responders, fast thinkers, and amazing adapters. While you should have a team of these people ready to go, it’s important to have a wider team in place that’s still responsible for the day-to-day monitoring and overarching campaign development. Both have their own time and place and you’ll need both to execute your strategy to the best of your ability.

4. Ensure employees are aware of your organization’s position 

Is the system through which you disseminate company information strong? Do you have a process for distributing information about relief efforts, donations, or other programs? Now is the time to make sure it’s bulletproof to ensure the right information is getting to the right people and your staff feel supported during a stressful time. 

 

5. Communicate with honesty, openness, and compassion

This is pretty self-explanatory. Our favorite example of a brand taking a minute to pause and re-orient comes from Chiquita banana. They did a great job of incorporating the #StayAtHome campaign while still maintaining their brand voice and identity.

 

6. Cite credible sources

Again, pretty self-explanatory. As a manager of a social media campaign, you’re responsible for providing information that is accurate and honest. Your audience trusts you to be providing valid information. In a crisis, bad information is not only irresponsible but it has the potential to damage your reputation. It may be tempting to share shocking statistics or a new update but do your due diligence in fact-checking and ensuring what you’re sharing is supported by data from reputable sources like government agencies or organizations.

 

7. Listen to your audience to stay informed

Monitor your content closely and be prepared to make adjustments based on how your audience responds. If you begin sharing about how your company is supporting relief efforts and your audience feels what you’re sharing is ill-timed, then it might be wise to pull that content and redirect towards something else.

 

8. Avoid jumping on the “trend train”

Don’t attempt to spin a crisis. Plain and simple, it won’t work and it will receive negative backlash. Now, that’s not to say that you can’t adapt to a new environment and rethink your business model to fit the situation. Recently, the factory that produced the uniforms for the Philadelphia Phillies was getting creative about what they could do with all the unused fabric they had laying around after the season was postponed. They decided to take that material and repurpose it for cloth face masks. There’s a national shortage and they felt it was their social responsibility to reallocate what they had to serve the greater good. This is a great example of how to take advantage of the situation without trying to spin it in your favor or appear profit-driven.

 

9. Make room for questions

People will have questions. It’s unavoidable. As situations become more tense and uneasy, your audience will become hyper-aware of your company and your product or service. They’ll ask incredibly specific questions that you may have never been asked for. Be prepared and don’t be offended. Remember that people are trying to navigate a new situation just like you are.

 

10. Don’t go off the grid

This is incredibly important. I know at the beginning we mentioned “pausing” your campaign. But this is a temporary measure in order to regroup and come back stronger. You may feel continuing a social media campaign is insensitive in light of the current climate, but that’s simply not true. Your audience is looking for dependency and certainty wherever they can get it. They want to see you stand your ground and stay strong. 

 

We know that crafting a social media campaign in the middle of a crisis is probably the last thing you’re thinking about or even want to be doing. You have a business to run, employees to take care of, and customers to support. That’s where we come in. Let us help you through this season and ensure you come out on the other side strong.

Email Subscribers

Keeping a Positive Rapport With Your Subscribers in the Face of COVID-19

Posted on | by The AD Leaf Studio West Palm Beach
Email Marketing

As marketers, as business owners, and as fellow humans, we are in trying and unprecedented times. In the face of a global pandemic, many people are wondering how they are going to keep themselves and their families safe, while still effectively managing their business. The key to surviving these troubling times is communication, and there is no better way to do that than a built out digital marketing campaign. While there are many components to a successful digital marketing campaign, there is even more to think about in the face of a global pandemic. A business owner must balance a sense of compassion with the need to share helpful information to keep their consumers informed. One of the best ways to connect directly with the people you know you are doing business with is through your email campaign. 

 

Whether you are loyally sending out email campaigns every week, or are just looking to dust off that subscriber list, it can be easy to rub consumers the wrong way with your communication during these tough times. Here are some ways to keep a positive rapport with your email campaigns. 

 

Be Honest, Compassionate, and Helpful

Transparency is key. The benefit of having a subscriber list is that you have already cultivated a sense of community. These users have either been past customers of yours, subscribed to your newsletter, or have otherwise opted in to get more information from your business regularly. Now is the time to be honest with them and let them know you care while sharing pertinent information about your business. If you were forced to shut down, or reduce hours, make it known that it is for the safety of your loyal customers. You care about them and their well being, make sure they are staying safe and let them know that you will see them soon. 

 

This can also be a great opportunity to share any updates to your business model you may not have had before. If you have updated your strategy to include curbside pickup, delivery online shopping, etc, share that, your customers may love to know you are still in business. In times of uncertainty, people look to brands and businesses in their community. Showing that you are still working hard to deliver the product or service you love while keeping yourself, your employees, and your customers safe will go a long way in showing your solidarity and dedication. 

 

Be Conscious

While you may have the best of intentions, it is important to remember that emotions are high, and in our current environment, it can be easy to rub your subscribers the wrong way. Be mindful of your subject lines, and the emotional impact of the language you are using. You won’t want to come across too spammy or to look like you are trying to capitalize. Spare them the “Coronavirus Flash Sale”. These types of subject lines come off as insensitive, and tone-deaf. Instead, try the more sensitive “We’re committed to helping you through this by offering free delivery”. 

 

This said, you also want to make sure that if you have an important update, it is being heard.  Words like “update”, “community info”, etc are a dime a dozen right now, and chances are, your subscribers are being inundated with subject lines like these days in and day out. The best course of action is to remain genuine and make sure to communicate clearly and effectively.

 

Let Them Know You Care

The worst thing you can do right now is to stop communicating altogether. Pausing your communication, or “going dark”, is a quick way to have your consumers forget about you. Like we mentioned, in times of uncertainty, consumers will take notice of which brands have pulled back and which brands are still engaging with their community. If you don’t want to, or can’t market your services right now, it may be a good time to think about alternatives. Try focusing on how you are giving back, share ways that your consumers can keep themselves safe, or what they can do to still support local businesses. If curbside or delivery is not an option, many businesses have taken to promoting gift cards. This is a great way to still promote sales and help your community support your business by earmarking some time to come visit you when it is safe. 

 

As a marketer and as a business owner, the best thing you can do is, to be honest, consistent, and compassionate with your subscribers. The fact is, how brands handle this situation will establish brand trust for years to come. If you need help crafting the perfect messaging with support from a digital marketing campaign, contact The AD Leaf ® Marketing Firm. Together, we will partner with you to help you navigate these difficult times and help your business thrive.    

content marketing

How to Make Your Small Business Stand Out With Content Marketing

Posted on | by The AD Leaf Studio West Palm Beach
Content Writing | , , ,

As a business owner, your time is split between all of the tasks it takes to run a successful business, managing your employees, keeping the books, upkeep of your location, and then of course, marketing. With all of the other responsibilities that come with running a business, running a robust digital marketing campaign on top of that can be an overwhelming undertaking and can be easy to neglect. In today’s marketing landscape, content marketing may be a term you are likely to come across, but what exactly does that mean? Content marketing is simply producing and sharing exciting content like videos, blogs, email campaigns and web pages, and showing your customers what makes your business stand out. You already know what makes your business great, content marketing is your platform to tell the world! Here’s how to use content marketing to your advantage to make your business stand out.

 

Create Content That is Your Own

Now let’s think about your consumers for a second. Have you ever tried to read all the content on the internet? It’s exhausting, and spoiler alert, impossible. Among all of the other content we are exposed to on a daily basis, users today crave content that is genuine. That’s where content marketing comes in! Blogs and page content are a great way for you to tell your brand’s story, and sell yourself organically. So think to yourself, what makes your business different from all the rest? Maybe your restaurant is incredibly globally conscious and only serves locally sourced foods. Or you offer a full menu of Keto or Vegan options. Rather than waiting for your customers to find these things out for themselves, use your website and online resources to tell them first. 

 

Once you feel like you’ve hit all of your bases, now it’s time to reach out. You would be surprised what your already loyal customers have to say about you. You may love the fact that your business is sustainable and your menu is diverse, but they might come for your amazing breakfast menu, craft cocktails, or specialty coffees. The truth is, what makes your business stand out to you may not always be what keeps your customers coming back. Gaining as many perspectives as possible will help you to shape your content towards those all-important unique selling propositions, or what your business offers that makes it stand out from its competition. Once you have that, get writing some personalized content that tells your story and shows why you are unique!

 

Create Content That is Dynamic and Exciting 

The key to content is to keep it fresh and engaging. Whether you are writing a page about your brand new service line, or your weekly blog, it is your chance to let your personality shine. Be sure to add photos from the job or entertaining anecdotes to let your customers get to know you before ever meeting you. Blogging is also a great opportunity to establish yourself as a leader in your industry. Stay up to date with current events and industry trends, then use your blog to speak to them. Soon, your consumers will be looking to you for thought leadership pieces. Again, you know that you’re an expert in your industry, so show the world! 

 

Create Content That Will Work for You

Now that your website is full of engaging and insightful content, the last step is to make that content work for you. Let’s go back to the restaurant example. If locals in your neighborhood are searching Google for “Keto friendly breakfast restaurants”, you’ll want to make sure that content you wrote gets seen. If you are spending all of this time building out your website, you will want to make sure it is at the top of everyone’s list when they are searching. This is where content comes into play with your overall digital marketing campaign. Once you write your content, you will want to be sure it is ranking on Google when people go to search for them. A website that has content will always outperform websites that do not have content and can be a vital part of your SEO campaign. Blogs can also make for great social media content, and email content.

 

Given these troubling times, many businesses are operating remotely, running limited hours, or temporarily closed. We encourage you to use this downtime to your advantage with some great content. Not sure where to start? Our dedicated content team at The AD Leaf ® Marketing Firm can help you strategize show-stopping content that will tell your brand’s story and wow your customers before even stepping in the door. Content marketing is the perfect partner to an SEO or social media strategy to get your brand out there and recognized for what makes you, you! To get started, partner with us today. We will determine where we can develop content, and help you to create your brand identity as a team!